Enable Logout Inactive Users

Enhance your portal's security by enabling the Logout Inactive Users feature. When enabled, users will be logged out after a certain duration of inactivity set by the admin.

In this article, we will explain:

  • How to access your portal's User Security settings.
  • How to enable Logout Inactive Users.
  • How to set a custom time limit for inactivity.


To access the User Security settings page, click the drop-down menu on the left and select Portal Administration (Fig. 1). 

Figure 1. Access Portal Administration by clicking on the drop-down menu on the left.

Click the Portal Settings box (Fig. 2).

Figure 2. The Portal Settings box.

Select the User Security tab (Fig. 3)

Figure 3. The User Security tab.


From the User Security page, select the Enable Logout Inactive Users checkbox (Fig. 4). When enabled, users will be logged out after being inactive (no mouse, touch or keyboard activity) for the set amount of time. A warning will be shown 90 seconds prior to logging the user out.

In the Logout Inactive Users After (in minutes) box (Fig. 4), enter the preferred number of minutes. 

Click Save.

Figure 4. The Logout Inactive Users settings.

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