Enable Force User Password Change

Enhance your portal's security by enabling the Force User Password Change feature. When enabled, users will be forced to change their password after a customized duration of time set by the admin.

In this article, we will explain:

  • How to access your portal's User Security settings.
  • How to enable Force User Password Change.
  • How to set a custom frequency (in days) for forcing users to change their password.


To access the User Security settings page, click the drop-down menu on the left and select  Portal Administration (Fig. 1). 

Figure 1. Access Portal Administration by clicking on the drop-down menu on the left.

Click the Portal Settings box (Fig. 2).

Figure 2. The Portal Settings box.

Select the User Security tab (Fig. 3)

Figure 3. The User Security tab.


From the User Security page, select the Enable Force User Password Change checkbox (Fig. 4). When enabled, users will be forced to change their password when it is older than the number of days set.

In the Force User Password Change After (in days) box (Fig. 4), enter the preferred number of days. 

Click Save.

Figure 4. The Force User Password Change settings.

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