Creating A Support Page

Set up a Support Page in your Konvert™ portal to help your users have the best experience possible. The Support Page allows your users to contact you by phone, email or by filling out a support form. Users can access the Support Page by clicking on the Need support? link (Fig. 1) at the bottom of the any page in the portal.


Figure 1. The Need support link

In this article, we will explain:

  • How to access the support settings page
  • How to create a support page

ACCESS THE SUPPORT SETTINGS PAGE

Your support settings can be created and managed through the Portal Settings page. To access the Portal Settings page, click the drop-down menu on the left and select the Portal Administration link (Fig. 2). 

Figure 2. The Portal Administration link
From the Portal Administration page, select the Portal Settings card  (Fig. 3).

Figure 3. The Portal Settings card

CREATE A SUPPORT PAGE 

To create your Support Page, fill out the Support Settings fields (Fig. 4):

Figure 4. The Support Settings page
  • Support Phone Number. This is the number you want users to call if they need support. If you do not want a support phone number, leave this field blank.
  • Support Message. Enter your custom support message to direct users to the best course of action. If you choose not have a support message, leave this field blank. 
  • Email Support. Select your preferred email support option.
    • Support Email Address. Select this option if you would like to provide your users with an email address. Enter your preferred support email address in the Support Email Address box (Fig. 5)
    • Support Form. If you want your users to fill out a support form, select the Support Page Form button. Enter the email address where you would like form submissions sent (Fig. 6). To enter more than one email address, click the green plus button. The Support form will allow users to enter their name, email address, and message (Fig. 7).
    • No Email Support. If you choose to offer only a phone number, select the No Email Support button.
  • Click the Save button. To see the changes you made, click the Need support? link (Fig. 1) at the bottom of any page in the portal.

Figure 5. The support email address option

Figure 6. The support page form option

Figure 7. The support form