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Support Settings

Set up a support page in your Portal Settings to help your users have the best Konvert™ experience possible. (Fig. 1)

Figure 1. Users will click this link to access your support page.
Figure 1. Users click this link to access your support page. 

CREATING A SUPPORT PAGE 

In Portal Administration, click Portal Settings. Fill out the form provided (Fig. 2)

Figure 2. Enter your information in the form provided to guide users to the appropriate support.
Figure 2. Enter your information in the form provided to guide users to the appropriate support. 
  • Enter a phone number or email for users to use when needing support. Though a contact number or email is not required, at least one of them is recommended
  • Create a message (optional) to direct users to the best course of action
  • For email contact
    • Select Support email address to have your desired email address published on the page 
    • Select Support page form to provide a form for users to fill out. Their answers will be sent to the email address you provide. When logged in, user’s information will autofill into the form. Forms can be sent to 1+ emails; use the red and green buttons to add or remove additional email addresses 
    • If you choose to offer only a phone number, select No email support 

Click Save. To see the changes you made, click Need Support? (Fig. 1) at the bottom of any page in the portal.

Figure 3. The support page.
Figure 3. The support page.