Support Settings
Set up a support page in your Portal Settings to help your users have the best Konvert™ experience possible. (Fig. 1)

CREATING A SUPPORT PAGE
In Portal Administration, click Portal Settings. Fill out the form provided (Fig. 2)

- Enter a phone number or email for users to use when needing support. Though a contact number or email is not required, at least one of them is recommended
- Create a message (optional) to direct users to the best course of action
- For email contact
- Select Support email address to have your desired email address published on the page
- Select Support page form to provide a form for users to fill out. Their answers will be sent to the email address you provide. When logged in, user’s information will autofill into the form. Forms can be sent to 1+ emails; use the red and green buttons to add or remove additional email addresses
- If you choose to offer only a phone number, select No email support
Click Save. To see the changes you made, click Need Support? (Fig. 1) at the bottom of any page in the portal.
